Times are changing fast and we are all operating in a different mode than just a week ago.
At Tanktemp, we think that the Coronavirus crisis is serious, but that slowly and eventually things will return to “somewhat normal”. For now we are doing all we can to keep our customers going and give you one less thing to worry about.
With the new guidelines on personal interactions and social distancing, it’s clear that a customer experience that doesn’t involve getting close to others is a prevalent concern. We believe refrigeration and food processing are essential services. It is our opinion that you, our customers, are needed now more than ever before!
How do we support you?
We buy and hoard your beer, wine and spirits of course! We also promote you on our social media and we stay open to be here when you need us.
We’ve been providing incredible customer service since 1972, and we aren’t stopping now. Continuing to provide an outstanding customer experience in the age of Coronavirus now seems like a challenge for survival for a lot of you.
- Do not be hesitant to schedule service.
- Reach out with questions about how service can be safely provided as a contagion outbreak is occurring.
- Please call with questions if you have any questions about what you can do yourself.
The answer to social distancing almost certainly involves migrating as much of our customer experience to digital and virtual means as possible.
This is particularly important in the following three key areas:
Define How the Safest Possible Appointment Can Happen
Our techs are using distancing measures to prevent the spread of disease. We are always looking at how to reduce the amount of access that will be needed to complete service work. We assure you that our employees will go out of their way to avoid close proximity to others and being in small spaces.
Now is not the time to discount or discredit medical theories. Our team will take every possible precaution before, during, and after the job.
Distancing While Working.
A warm smile and a friendly handshake is often the first gesture in establishing trust and confidence in our service delivery. Yet when a highly contagious virus is on the loose, clearly handshakes and closeness are inadvisable. Our field teams can stay in touch with customers through unified, real-time, digital communications. When the tech arrives, a simple text message can say “Your tech has arrived and is out front!”.
Plan the Appointment
Plan access to the work area or system that needs maintenance. It is convenient that most of our work can be done on an outside unit. Sometimes these units are inside and we can work with you on how to access them.
Take the Long Way
Many techs are used to cutting through the building’s interior to access a system or job area. But if there is a longer way around that reduces exposure, then we will be sure to use the path that keeps our team members outside of your space the longest.
We are keeping in mind that we are most likely there because it is an emergency for you. We are good with our offer to stop in free of charge to make sure your systems keep up, while you either ramp up to meet demand in some cases or set your systems for longer storage.
We know that jobs will take longer and inconveniences will present themselves often. We are aware of this and have planned for it. This can be overcome. Please feel free to reach out to us with any questions about tools to weather this storm.